SmarterWX Automate Ideas

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1 VOTE
Status Will not implement
Created by Greg Dunmill
Created on Dec 22, 2021

RELATED IDEAS

Send email notification if system is left in Pause mode for 'too' long

Having paused SWX in order to make changes, it'd be possible to accidently leave it in this state; -> suggesting that an email notification be sent to the Client Administrator after its been paused continuously for say 2hrs ....and then also, to ESRI SWX admin after say 8 hrs?

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  • Admin
    J M
    Reply
    |     Jan 5, 2022

    Thanks for the return comment. I have updated the status of this idea to Will not implement. We can always revisit this if there are concerns or issues with the referral queue being paused in the future.

  • Greg Dunmill
    Reply
    |     Jan 5, 2022

    Hi Justin,

    Yes, that will be fine....I wasn���t aware of what���s in place behind the scenes.....

    Cheers,

    [Moreland logo]
    Greg Dunmill
    GIS Coordinator

    T +61 3 9240 2398
    www.moreland.vic.gov.au
    Moreland City Council acknowledges the Wurundjeri Woi Wurrung people as the Traditional Custodians of the lands and waterways in the area now known as Moreland. We pay respect to their Elders past, present, and emerging, as well as to all First Nations communities who significantly contribute to the life of the area.

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  • Admin
    J M
    Reply
    |     Jan 4, 2022

    Hi Greg, thanks for submitting this idea. The production support team already have visibility of paused referral queues and any missing responses. If a pause was initiated by the client, we don't always have context about why this was done. Rest assured we would follow up if we observe referrals building up. Currently there is a Daily Email sent to Admins, which indicates when no responses have been sent for the previous day. Is this sufficient as a reminder that your queue is paused, or would you prefer a dedicated email to be sent?